Terms of Service

1. Introduction

Welcome to Repli. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and PT. REPLI KOMUNIKASI DIGITAL ("Company," "we," "us," or "our") governing your access to and use of the Repli platform, including all related websites, applications, software, and services (collectively, the "Service") accessible at https://dev.repli.net.

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" will refer to that entity.

If you do not agree to these Terms, you must not access or use the Service. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting. Your continued use of the Service following any changes constitutes your acceptance of the revised Terms.

2. Definitions

For the purposes of these Terms, the following terms shall have the meanings set forth below:

• "Service" means the Repli platform, including all websites, applications, software, APIs, and related services provided by the Company for centralized communication management.
• "User" or "Client" means any individual or entity that accesses or uses the Service, whether through a subscription, free trial, or any other means.
• "Agent" means any individual authorized by a User to access and use the Service on behalf of the User for customer communication purposes.
• "End-User" means individuals who communicate with Users through integrated messaging platforms (WhatsApp, Facebook Messenger, Instagram) via the Service.
• "User Content" means all data, messages, media files, and other content uploaded, transmitted, or stored through the Service by or on behalf of a User.
• "Subscription" means the paid or trial access to the Service granted to a User under a specific plan.
• "Third-Party Services" means external platforms and services integrated with the Service, including but not limited to WhatsApp, Facebook Messenger, Instagram, and other Meta platforms.

3. Eligibility & Registration

3.1 Age Requirement

To use the Service, you must be at least 18 years of age or have the legal capacity to represent a registered business entity. By using the Service, you represent and warrant that you meet these eligibility requirements.

3.2 Account Registration

To access certain features of the Service, you must register for an account. During registration, you agree to:

1. Provide accurate, current, and complete information as requested.
2. Maintain and promptly update your account information to keep it accurate.
3. Maintain the security of your account credentials and accept all risks of unauthorized access.
4. Notify us immediately if you discover any unauthorized use of your account.

You are responsible for all activities that occur under your account, whether or not you authorized such activities.

4. Subscription Plans

We offer the following subscription plans for access to the Service:

4.1 Free Trial

We offer a 14-day free trial for new Users to evaluate the Service. During the trial period, you will have access to certain features of the Service as specified during registration. The following terms apply to the free trial:

1. The free trial is limited to one trial per User or organization.
2. At the end of the trial period, your access will be restricted unless you subscribe to a paid plan.
3. We reserve the right to terminate or modify the free trial offer at any time.

4.2 Monthly Subscription

Users may subscribe to our monthly plan, which provides ongoing access to the Service on a month-to-month basis. Monthly subscriptions automatically renew unless cancelled in accordance with Section 6 of these Terms.

4.3 Enterprise Plan

For organizations with custom requirements, we offer an Enterprise plan with tailored features, pricing, and service level agreements. To subscribe to an Enterprise plan, please contact us at support@repli.net. Enterprise plans are subject to separate terms and conditions as agreed upon in writing.

5. Payment Terms

5.1 Accepted Payment Methods

We accept the following payment methods:

• Credit Card (Visa, Mastercard, and other major credit cards)
• Debit Card
• QRIS (Quick Response Code Indonesian Standard)

5.2 Automatic Renewal

For subscriptions paid via credit card or debit card, your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your chosen payment method for the renewal amount on or around the renewal date.

5.3 Pricing Changes

We reserve the right to modify subscription pricing at any time. Price changes will be communicated in advance via email and in-app notification. Price increases will not apply to current subscription periods; however, the new pricing will take effect upon your next renewal date. If you do not agree to the new pricing, you may cancel your subscription before the renewal date.

6. Cancellation & Refund Policy

6.1 Cancellation

You may cancel your subscription at any time through your account dashboard or by contacting us at support@repli.net. Upon cancellation:

1. Your Service will remain active until the end of the current paid billing period.
2. You will not receive a prorated refund for any unused portion of the billing period.
3. After the billing period ends, your account will be deactivated and you will lose access to the Service.

6.2 No Refund Policy

All payments made to Repli are non-refundable. We do not provide credits, prorated refunds, or partial refunds for any unused subscription period. This policy exists because resources and third-party API costs are allocated immediately upon payment. By subscribing to the Service, you acknowledge and agree to this no-refund policy.

6.3 Termination by Company

We reserve the right to suspend or terminate your account at any time for any reason, including but not limited to violation of these Terms. In the event of termination by the Company for reasons other than your breach of these Terms, we may provide a prorated refund of prepaid subscription fees at our sole discretion.

7. User Obligations

As a User of the Service, you agree to comply with all applicable laws and regulations, including but not limited to:

• Law No. 11 of 2008 on Electronic Information and Transactions (UU ITE) and its amendments.
• Law No. 8 of 1999 on Consumer Protection (UU Perlindungan Konsumen).
• Law No. 27 of 2022 on Personal Data Protection (UU PDP).
• All applicable third-party platform policies, including Meta's Commerce Policy and WhatsApp Business Policy.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of the Service and any User Content does not violate any applicable law or regulation.

8. Prohibited Activities

Users are strictly prohibited from engaging in the following activities while using the Service:

8.1 Spamming

Sending unsolicited bulk messages, mass marketing communications without proper consent, or engaging in any activity that violates WhatsApp's Anti-Spam policies or the anti-spam policies of any other integrated third-party platform.

8.2 Harassment and Hate Speech

Using the platform to transmit content that is threatening, defamatory, hateful (including content that discriminates based on SARA - Suku, Agama, Ras, dan Antargolang/Ethnicity, Religion, Race, and Inter-group Relations), abusive, or harassing to any individual or group.

8.3 Technical Abuse

Engaging in any of the following technical abuses:

• Attempting to reverse-engineer, decompile, or disassemble the software.
• Attempting to hack, compromise, or gain unauthorized access to the infrastructure.
• Using automated bots, scripts, or other methods that interfere with the stability, security, or performance of Repli's servers.
• Introducing viruses, malware, or any other malicious code into the Service.

8.4 Illegal Activities

Utilizing the platform for any activities that violate the laws of the Republic of Indonesia, including but not limited to the ITE Law (UU ITE), including distributing illegal content, engaging in fraud, or facilitating criminal activities.

8.5 Competitor Restriction

Direct competitors of PT. REPLI KOMUNIKASI DIGITAL, or individuals acting on behalf of competitors, are strictly prohibited from accessing the Service for competitive research, benchmarking, monitoring functionality, or any other purpose without prior written consent from the Company.

8.6 Prohibited Industries

The Service may not be used by businesses involved in:

• Illegal activities under Indonesian law.
• Online gambling (judi online) or any form of unauthorized gambling.
• Any industry that violates the Meta Commerce Policy for WhatsApp, Instagram, and Facebook.

9. Third-Party Services

The Service integrates with third-party platforms and services, including but not limited to WhatsApp, Facebook Messenger, Instagram, and other Meta platforms. Your use of these third-party services through our platform is subject to the following:

1. You are responsible for complying with all terms of service, policies, and guidelines of each third-party platform you access through our Service.
2. We are not responsible for any actions taken by third-party platforms, including account suspensions, message filtering, or API access restrictions.
3. If a third-party platform suspends or terminates your access, we are not obligated to provide refunds for any portion of your subscription.
4. Features dependent on third-party services may be modified or discontinued without notice if the third-party provider changes or discontinues their services.

10. Intellectual Property

10.1 Ownership of User Content

You retain full ownership of all data, messages, media files, and other content uploaded, transmitted, or stored through the Service ("User Content"). We do not claim any ownership rights over your User Content. The Company and its affiliates do not and will not sell your User Content to third parties.

10.2 Limited License Grant

By using the Service, you grant PT. REPLI KOMUNIKASI DIGITAL a limited, non-exclusive, royalty-free license to host, transmit, store, and process your User Content solely for the purpose of providing and operating the Service for you. This license is limited to the duration of your use of the Service and terminates upon deletion of your account and all associated data.

10.3 Company Intellectual Property

The Service, including all software, code, designs, logos, trademarks, trade names, and other intellectual property, is the exclusive property of PT. REPLI KOMUNIKASI DIGITAL and is protected by Indonesian and international intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

11. Service Level Commitment

11.1 Uptime Guarantee

We strive to maintain a high level of service availability. We commit to a 99% uptime for the Service, measured on a monthly basis. Uptime is calculated as the percentage of time the Service is operational and accessible to Users, excluding scheduled maintenance windows communicated in advance.

11.2 Service Limitations

The following are excluded from uptime calculations:

• Scheduled maintenance windows communicated at least 24 hours in advance.
• Service interruptions caused by third-party providers (e.g., Meta/WhatsApp outages).
• Issues caused by User's own equipment, software, or internet connection.
• Force majeure events beyond our reasonable control.

11.3 Usage Limits

Usage limits, including but not limited to number of messages, storage space, API calls, and number of Agents, are determined by the subscription plan selected by the User. Users who exceed their plan limits may be required to upgrade their subscription or may experience service restrictions. Specific plan limitations are detailed in the plan descriptions available during subscription and may be updated from time to time.

12. Term & Termination

12.1 Term

These Terms remain in effect for the duration of your use of the Service. Subscriptions renew automatically according to the terms of your selected plan unless cancelled as provided herein.

12.2 Violations and Enforcement

If a User violates these Terms, PT. REPLI KOMUNIKASI DIGITAL reserves the right to take the following actions, without prior notice, at our sole discretion:

1. (a) Warning: Issuing a formal warning via email to the registered email address.
2. (b) Suspension: Temporarily restricting access to the account pending investigation of the alleged violation.
3. (c) Termination: Permanently closing the account without refund for any remaining subscription balance.
4. (d) Legal Action: Pursuing legal remedies if the violation causes significant harm to Repli's reputation, infrastructure, or third parties.

12.3 Effect of Termination

Upon termination of your account for any reason:

1. Your access to the Service will be immediately revoked.
2. We may delete your account data and User Content in accordance with our data retention policies.
3. No refunds will be provided for any remaining subscription period.
4. Provisions of these Terms that by their nature should survive termination shall survive.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, error-free, or secure.
• The results obtained from the Service will be accurate or reliable.
• Any errors in the Service will be corrected.
• The Service will meet your specific requirements or expectations.

14. Limitation of Liability

14.1 Liability Cap

To the maximum extent permitted by applicable law, the total aggregate liability of PT. REPLI KOMUNIKASI DIGITAL for any claims arising out of or relating to the use of the Service shall not exceed the total amount of subscription fees paid by the User to Repli in the six (6) months immediately preceding the claim.

14.2 Exclusion of Indirect Damages

IN NO EVENT SHALL PT. REPLI KOMUNIKASI DIGITAL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF DATA, OR SERVICE INTERRUPTIONS CAUSED BY THIRD-PARTY PROVIDERS (E.G., META/WHATSAPP OUTAGES), REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.3 Basis of Bargain

The limitations and exclusions in this Section 14 reflect a reasonable allocation of risk between the parties and form an essential basis of the bargain between you and the Company. The Company would not be able to provide the Service at its current pricing without these limitations.

15. Indemnification

You agree to indemnify, defend, and hold harmless PT. REPLI KOMUNIKASI DIGITAL and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any third-party rights, including intellectual property rights and privacy rights.
• Your violation of any applicable law or regulation.
• Any User Content you submit, post, or transmit through the Service.

16. Governing Law & Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to its conflict of law principles. These Terms are subject to the following Indonesian laws, among others:

• Law No. 11 of 2008 on Electronic Information and Transactions (UU ITE) as amended by Law No. 19 of 2016.
• Law No. 8 of 1999 on Consumer Protection (UU Perlindungan Konsumen).
• Law No. 27 of 2022 on Personal Data Protection (UU PDP).
• Indonesian Civil Code (Kitab Undang-Undang Hukum Perdata/KUHPerdata).

16.2 Jurisdiction

Any disputes, controversies, or differences arising from or relating to these Terms, including any question regarding its existence, validity, or termination, which cannot be resolved through amicable negotiation within thirty (30) days, shall be submitted to the exclusive jurisdiction of the South Jakarta District Court (Pengadilan Negeri Jakarta Selatan).

17. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of these Terms.
• Notify you via email blast from support@repli.net.
• Display an in-app notification within the Service.

Material changes will become effective thirty (30) days after the notification date. For non-material changes, the revised Terms will be effective immediately upon posting. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must stop using the Service and cancel your subscription.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements incorporated by reference, constitute the entire agreement between you and PT. REPLI KOMUNIKASI DIGITAL regarding the use of the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

18.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

18.3 No Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by a duly authorized representative of PT. REPLI KOMUNIKASI DIGITAL.

18.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with any merger, acquisition, or sale of assets. These Terms will bind and inure to the benefit of the parties and their respective successors and permitted assigns.

18.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, government actions, labor disputes, or failures of third-party service providers.

19. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:

For legal notices, please include "Legal Notice" in the subject line of your email.